VMware progresses its DEX solution by unifying employee experience measurement across all endpoints, whether physical or virtual and VMware or 3rd party managed. Scalable Platform Supports a Diverse Set of Use Cases “VMware’s comprehensive DEX solution uses automation to enable IT teams with data-driven insights that enable improved efficiency and great experiences for employees.” Successful organizations must prioritize technology that enables IT teams with the right tools to not only resolve issues faster, but prevent them from happening in the future,” said Shankar Iyer, senior vice president and general manager, End-User Computing, VMware. “Organizations across industries are struggling to keep up with the increased IT incidents and growing employee turnover rates as they navigate the new challenges brought on by hybrid work. These innovations combine to advance VMware’s commitment to deliver the only holistic DEX solution, which helps to increase productivity and provide faster issue remediation, enabling higher employee engagement. (NYSE: VMW) is announcing four unique enhancements to further its comprehensive DEX solution: the general availability of DEX for 3rd party managed devices, DEX for VMware Horizon, AI-driven Guided RCA, as well as the intent to expand Workspace ONE ITSM Connector for ServiceNow support of available remediation actions. But present DEX solutions are fragmented and require multiple technology platforms and vendors to measure, analyze, deliver, and remediate workplace experiences. A unified approach is needed, and today, VMware, Inc. – Digital employee experience (DEX) technology has become essential as it not only enables organizations with the tools needed to provide great employee experiences, but also empowers IT teams to work more efficiently, yielding tangible cost savings. New feature enhancements with DEEM and ITSM Connector for ServiceNow further advance VMware’s Digital Employee Experience solution and empower IT teams to operate with efficiency and agilityĭubai, UAE.
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